Disability and Income Maximisation

Family with CAB workerService Description

The Citizens Advice Bureau in Newport offers ongoing assistance with Welfare Benefits and Tax Credits issues to families where there is a young person under the age of 25 and someone in the household has a long term illness or disability. The young person does NOT need to be disabled.

Service Delivery

The local office offers casework type assistance to help with a variety of issues including:

  • Form filling including Personal Independence Payment, Disability Living Allowance, Carer's Allowance and Employment and Support Allowance
  • Appeals relating to Welfare Benefits and Tax Credits
  • General Benefit and Tax Credit entitlement questions and issues and related issues
  • Better off calculations such as the effect of starting work/changing hours on Benefit and Tax Credit entitlement

The service is delivered at our offices in Corn Street, on a pre-booked appointment basis. Ongoing communication can be via a face-to-face meeting, phone or email. Home visits may be possible but can be difficult to arrange.

Service outcomes

We aim to ensure that our clients maximise their financial income but are also able to be more confident and better informed as to their Welfare Benefit and Tax Credit entitlement.

Partnership details

We welcome referrals from a variety of sources including partner organisations within Families First such as Barnardos. We also take referrals from other sources e.g. Support Worker; Social Services. We also encourage self-referrals.

Further Information

If you would like further information or would like to refer yourself for a Families First appointment, please telephone us on 01633 222622.

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For further information on Citizens Advice please go to the website: https://citizensadvice.org.uk/

Citizens Advice Charity No: 279057